Online Customer Support

What kinds of web strategies do you use to handle customer support issues? Web developers are encouraged to attend this session to get ideas, as well as a "behind the scenes" sneak peak of Ask UCF, the university's main customer support system, which is currently used by six different offices.

Date: Wednesday, July 23, 2003
Time: 12:00pm - 1:30pm
Place: LIB-161B (down the spiral staircase)
Presenter: John Sharkey, Coordinator of Web Services

Materials:
Online Customer Support.ppt (916KB)